Visit Help Center

Answers for booking, routing, payments, support, and account controls.

Search common help topics and use the web portal to manage jobs, wallet activity, preferences, and security settings.

Getting started

Create an account

Choose whether you are hiring or offering services, verify your phone number, and complete profile basics before booking or going online.

Use web and mobile together

You can search, book, chat, manage wallet activity, and review active jobs from the mobile apps or the EgaFind web portal.

Bookings & routing

How matching works

EgaFind prioritizes qualified online artisans nearby, then falls back to offline profiles when instant availability is limited.

Premium priority

Premium customers can receive faster routing, richer filters, tracking tools, and expanded marketplace controls.

Payments & escrow

When escrow is available

Escrow can be required or optional based on plan eligibility, market configuration, and job type.

Withdrawals

Artisan payouts move from internal wallet balances to verified payout rails after review and reconciliation checks.

Safety & support

SOS and emergency support

During an active job, SOS can escalate live location and job context to support and trusted contacts.

Dispute evidence

Chat cards, milestones, uploads, and location history help support teams resolve issues more fairly.