Privacy at EgaFind

Privacy Policy

EgaFind collects only the data needed to route skilled professionals, verify trust, protect payments, and keep people safe before, during, and after a service visit.

What we collect

Account data such as name, phone number, email address, encrypted credentials, and account role.
Location data used for proximity matching, live routing during active jobs, anti-fraud arrival checks, and emergency support.
Transaction, escrow, and payout records needed for reconciliation, taxes, refunds, disputes, and abuse prevention.

How we use data

To match customers with the nearest qualified artisans, show trustworthy profiles, and enable real-time chat, calls, location, and job status changes.
To verify identities, prevent no-shows, enforce agreed pricing, protect escrow releases, and improve route accuracy and platform safety.
To deliver support, policy notices, security alerts, product updates, and service-level reminders.

Location and safety

Customer location stays private until a booking or accepted job requires it.
Artisan background location is used only when they explicitly go online or when an active job requires live progress tracking.
Emergency alerts may share live coordinates with support and user-defined emergency contacts when the SOS flow is triggered.

Retention and deletion

Operational logs and transaction records are retained for legal, tax, anti-fraud, and dispute-resolution obligations.
Sensitive location history is minimized and periodically purged according to internal retention schedules and local law.
Users may request access, correction, export, or deletion of eligible personal data through support.